![]() ![]() This FAQ will help you to find out what is causing the problem in your specific situation. There are a number of possible causes for such a behavior. Refer to your device handbook to find out where to obtain this information on your specific firewall. Check your firewall or ask the relevant VPN Administrator.Are you using Time Machine Backup? You could try restoring an older connection with the Pre-Shared-Key.Enter "Shared Secret" into the search bar to view a list of all your saved PSKs. The Pre-Shared Key is usually saved here. Check the Keychain (Applications > Utilities > Keychain Access).If so, you may be able to download the connection again. Check if you have stored the affected connection in your Personal Safe.Here are a few tips for you to try and restore your Pre-Shared Key: I have lost my Pre-Shared Key - how can I get it back? In these setup guides, you will also find information on how to set up a secure Pre-Shared Key for your specific device. VPN Tracker provides setup guides for all major gateway manufacturers. The Pre-Shared Key (sometimes called shared secret) is basically a form of password for your VPN gateway which is set up on your device.Ĭonfiguring the Pre-Shared Key for a new VPN connection ![]()
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